Transcription Technology

Technology Backed Transcription Services

We have lot of experience in the field of transcription services. We have handled various aspects of the medical transcription process with different transcription technologies as they have evolved with time. We provide a seamless experience to the dictators and their staff who handle the pre and post transcription flows at their offices.

With our secure online portal, dictators and staff can do all their patient document review and processing online. Our web-based solution brings an unprecedented level of transparency and control to your transcription workflow, as well as HIPAA compliance. Care Providers can dictate via digital recorders, headset microphone, or toll-free phone.

Online Medical Transcription Flow

Transcription Technology Details

We operate our toll free dictation servers to offer medical transcription outsourcing with the latest technologies which helps us to provide multiple lines to handle numerous simultaneous calls from our dictators. We have backup servers and backup toll free lines to take care of any situation, thereby ensuring almost zero downtime. This provides a convenient method for our clients to be able to pick up any phone and just dial in from anywhere and dictate. The audio gets recorded on our servers and the files get encrypted and then securely transferred to our online transcription workflow system.

Our client dictators have also been making good use of digital hand-held recorders. These devices are easy to carry, maintain, and use. A dictator can very conveniently carry a digital recording device in a pocket. The device can be used to record audio dictations at any time and any place. Such audios get saved in popular formats depending on the manufacturer and model of the device. Some of the common formats of audio files which are produced by leading digital recorders are WAV, MP3, WMA, DSS, DS2, DCT, AIFF, AIF, MSV, DVF, AMR, M4V, MP4, M4A. All these formats are supported by our online transcription system. Which means our clients can select almost any of the leading digital audio recorder brands such as Olympus, Sanyo, Panasonic, Sony, and many more.

Once the audio files are recorded on the digital hand-held recorder, the dictator or staff simply connects the device using a cable to the USB port of their computer or laptop. The recorded audio files are easily downloaded on to the computer. Then they go to our website and login to our secure medical transcription service customer portal, simply go to the "upload Dictations" page, select the dictator for whom they wish to upload the files, and just click upload. The dictator or staff can not only upload dictation audio files, but can also upload patient schedules in PDF or TXT or MS Word format, which helps our transcription staff with patient names and other details.

Completed documents are available 24/7 to our clients with easy to use interface giving details like date of service, patient name, etc for each document. Office staff and providers can download the transcribed reports and then edit them if the need be, print them, run parameter driven searches for specific reports they are looking for. Most importantly all this can be done online in an easy to use web interface. There are no servers to buy or networks to configure, and the cutting edge Cybernation Medical Transcription Services have no up front start-up or one time fees, no extra training overheads for the users i.e. our clients, no hidden costs, maintenance contracts, or any other software licensing fees. It is quite simply put WYSIWYG i.e. what you see is what you get.

Online Medical Transcription Portal Details

Our online medical transcription customer portal is designed as per industry standards using the most solid transcription technology platforms which involve hacker-proof database, robust software designs, and leading edge security mechanisms to outsource medical transcription services. We adhere to the card payment industry norms regarding PCI DSS compliance. Payment Card Industry Data Security Standard (PCI DSS) compliance is designed to protect businesses and their customers against payment card theft and fraud. We have contracted with SecurityMetrics to check our systems and keep us compliant with the evolving latest standards. SecurityMetrics guides us through PCI requirements to help us avoid data theft. Such PCI DSS compliance is required by card brands such as Visa, MasterCard and Discover. Since 2001, SecurityMetrics has developed methods and expert tools that simplify PCI compliance. PCI compliance is not a single event, but an ongoing process. As technology and card processing situations change, SecurityMetrics service is designed to help us achieve and maintain PCI compliance.

Our online medical transcription portal is protected by industry leading SSL technology which provides secure login, and protection against data theft and phishing. An SSL certificate from a globally recognized certificate authority such as Thawte allows our customers to safely and confidently use our online services and resources. Thawte certificate quickly enables encrypted connections to our web server. This SSL Certificate provides 256-bit encryption for our web-based applications that are not at risk for phishing or fraud. It actually creates a secure, private connection for TLS between client and server, also protects server to server communications, mail and FTP servers, and other applications.

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