Do you have local representatives physically in my geographical area to deal with problems, questions and service aspect?
We do not have a physical presence in every geographical area. Although we are physically present only in Philadelphia, PA we have clients all over the country. All the medical transcription work is digitally transacted and so providing excellent service levels do not depend at all on being physically present near your practice. Our technologically advanced platform provides you reports online 24/7. All you need to do is, go to our website, insert your username and password, you can download your reports from anywhere. The only thing you need is an internet connection. Over and above that we have a customer support toll free number for our clients to call in should they need any further assistance or have any matter addressed. Needless to add we are always accessible by email as well.

 Do we sign any sort of contract?  I'm told that a contract is necessary, not from a financial viewpoint but to satisfy certain HIPAA regulations.
The choice is entirely yours. We have both the options available. Some physicians prefer to enter into a contract and some prefer to have their medical transcription work done with no contracts in force. However, so far as HIPAA compliance is concerned it all depends on what infrastructural capabilities the transcription service provider utilizes to service your transcription needs. The technology used, systems and processes followed must be such that they adhere to the HIPAA norms and ensure that the work is carried out without any breach in security. We document our responsibilities accurately and send it across to you in the form of our deliverables when you sign up for our service. An elaborate description of how exactly we achieve total HIPAA compliance is provided on our website.

How would we set up templates, formats & letterheads? Will I need to email or fax you the samples? 
You can email all the templates, formats, letterhead (& a few sample reports if possible so that we know what exactly is required by you in terms of a professionally transcribed report) as an attachment at our email info@cybernationinfotech.com  Alternatively you can fax it to our toll free fax number as well.

Is the letterhead inserted by you with typed matter, or do I need LH paper?
Once again the choice is yours. We can present the reports either way, with or without a letterhead.
a) If you wish to use your pre-printed letterheads then we send you the transcripts without your letter head at the top while maintaining enough margin space so that the text starts printing from the correct point.
b) If, how ever, you do not wish to use your pre-printed letterheads then we send you the transcripts with your letter head at the top of the reports. When you take out the prints of the reports we send, they will get printed with the LH at the top.

What's the price?
Our charge is 7.95cpl. This standard rate for our medical transcription service is also displayed on the website when you sign up online.

How are macros and templates billed?
Once macros or standard template based textual content gets incorporated into the report there is no way to differentiate / segregate typed matter vis-à-vis text which came in due to macros so far as calculating the lines is concerned. However, if you are going to use lengthy macros and templates which contain declarations running into many lines, we can offer you an alternative billing option. We can invoice you in terms of the minutes you dictate. This ensures that the invoice is generated on a per minute basis as opposed to a line count based invoice.  

Can your service incorporate various EMRs eg Amazing Charts?
We can modify and customize the reports we transcribe for you to suit any formatting requirements across any EMR software. For us to be able to do so you will need to specify your exact formatting requirements and we will do the needful.